98% ON-TIME DELIVERIES
THX’s outstanding hire experience ensures seamless communications, on-time deliveries, and efficient collections – helping keep your project delivery on track.
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85.0+ NET PROMOTER SCORE
With a customer satisfaction NPS consistently above 85.0, our exceptional team and outstanding customer service deliver you a first-rate hire experience.
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98.9% HIRE FLEET RELIABILITY
THX’s Proactive Fleet Renewal Programme and commitment to ongoing investment provide a young, reliable fleet, with an exceptional 98.9% hire fleet reliability rate.
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TRANSPARENCY AND ACCOUNTABILITY MATTER
Your business matters, which is why we keep you up-to-date and informed with transparent, real-time service metrics, providing complete visibility into hire performance.
REAL TIME KPIs
360° LIVE HIRE
THX Live’s innovative, 360° account portal keeps you informed and efficient, empowering you to alleviate uncertainty and take control of your hires.
THX LIVE ACCOUNT PORTAL
Helping our customers thrive through delivering an unparalleled hire experience to M&E, HVAC, Fire Protection, SFS, and Drylining specialists since 2006.
When you choose us as your hire partner, you can expect a level of commitment and care that goes beyond the ordinary and sets us apart.
These are our LIVE, real-time customer experience KPIs.
We hold ourselves to the highest standards of service because our customers deserve nothing less than full transparency at every step of their hire journey. By sharing these live metrics, we aim to keep you fully informed and confident in the quality of our service.
Late deliveries, slow collections, and poor communication can lead to delays and blockers on your site.
You shouldn’t have to put up with hire that leaves you underwhelmed. At THX we understand the importance of professional and reliable service.
THX’s outstanding hire experience ensures seamless communications, on-time deliveries, and efficient collections – helping keep your project delivery on track.
PROACTIVE FLEET RENEWAL
THX’s Proactive Fleet Renewal Programme and commitment to ongoing investment provides a young, reliable fleet, with an exceptional 98.9% hire fleet reliability rate.
This ensures an uninterrupted workflow, to help keep your projects on track.
THX Live is your all-in-one hub for seamless hire management. It simplifies every step, from placing orders and managing hire contracts to handling invoices and issuing important product certificates and instructions. With personalised hire performance metrics also at your fingertips, managing your hires has never been easier!
WE ARE A CARBON NEUTRAL BUSINESS
Our environmental initiatives encompass a range of efforts aimed at reducing our ecological footprint.
We look to incorporate sustainable practices across our operations and are committed to working towards a sustainable future for the generations to come.
THX is FORS Gold accredited. You can trust us to deliver a seamless, efficient, and safe tool hire experience.
Gold standard is the highest FORS accreditation and demonstrates our commitment to operational excellence, efficiency, heightened safety practices, and sustainability.
